FnL Order Processing, Shipping & Return Policies
Order Processing & Shipping
Most orders will be processed and ready to ship within 3 business days of receiving the order. We will notify you vial Email when your order has been shipped and will provide a tracking number.
We accept payments via PayPal and ShopPay. Both options are presented at the checkout stage.
Our default Carrier and shipping method within the continental US is FedEx Ground.
General Delivery Schedules
West Coast: 1-2 business days
Central Regions: 3-4 business days
East Coast: 4-5 business days
Expedited shipping options are available at the checkout stage.
We ship internationally via FedEx Priority & Economy International. Customers can select either option during the checkout process. Our eStore will automatically calculate all carrier, handling and taxing fees based on your location, and provide the total shipping cost.
FnL Sales & Support Services
FnL provides a wide range of Pre and Post-Sales Support services for all AIC drive customers.
FnL representatives can be contacted directly during standard working hours, and 24-7 via our Online Support Interface. A wealth of self-help resources and articles are available from FnL’s dedicated Online Knowledge Base.
Online Web-Portal Support
Contact our Support Staff using our Online Web Support Portal. This service is available for all customers, and is open 24-7-365. Customers can register new products, submit technical or presales inquiries, create support tickets, and request RMA's for any product still under warranty.
Real-Time Chat Services
Customers can converse directly with our in-house Sales & Support Staff for expert guidance or assistance. The FnL chat interface is built directly into the FnL website, and is active during our standard working hours.
PST: 9:00 AM-12:00 PM, and 1:00 to 5:00 PM
Pro-Active Online Knowledge Base
FnL product lines have a unique Knowledge Base, which is available to all FnL customers. The intuitive, searchable online database includes a list of common questions and answers, installation and optimization guides, and an extensive library of troubleshooting articles. The FnL Knowledge base is updated daily, and is available 24-7-365.
FnL Warranty & Return Services
FnL AIC Drives are built to a standard, not a price point, and have been extensively tested in real-world environments to ensure they meet or exceed the official specifications.
Every FnL AIC drive is backed by a 3-Year Limited Warranty* and free, lifetime technical support.
FnL AIC Drive Return & Refund Policy
HighPoint Technologies, Inc. will accept return requests for an FnL AIC Drive within 7 days of the original purchase invoice date. Such returns are subject to a restocking fee, and customers will have to cover the cost of the return shipment;
Restocking & Cancellation Fees
- Unshipped order Cancellation Fee (processed but not yet shipped): 4.9%
- Unused (new) condition: 15% (+ shipping fees)
- Used condition: 25% (+ shipping fees)
Return requests submitted after this 7 day period must abide our standard RMA & Warranty policies.
Important: Please note, to qualify for a refund, the product must be returned in its original condition within 7 days of date indicated on the purchase invoice. Product returns that are missing items may be subject to additional restocking fees.
Refund requests for returns that have been damaged, modified, or exhibit signs of heavy use will be denied, and the items(s) will be returned to the shipper as received.
If an incorrect Item was received: If the product received does not correspond with the purchase invoice, please contact us as soon as possible and describe the discrepancy. Please do not unseal the packaging or attempt to use an incorrectly shipped item – doing so will void the return the request.
Standard Hardware Replacement (RMA)
This optional service allows customers to return HighPoint products for testing purposes, upon referral from a Support Representative, to determine if the unit in question requires repair or replacement. Typically, tests take between 3-10 working days.
*FnL PRO-Class Warranty (TBW Policy)
The Limited warranty may be impacted by the FnL AIC drives’ current TBW rating. NVMe SSD’s that have exceeded their TBW thresholds due to standard operation are not device failures – this is the expected outcome of normal wear-and-tear; the drives are operating within their manufacturer’s stated specifications and must be replaced by the customer/end-customer. Drives in such a state are not covered by our Warranty Policy.